Adobe Business Catalyst - Support & Webmaster Services

adobe-business-catalyst-support

As well as supporting all Adobe Business Catalyst websites within our partnered OnCentreBC system, we can also offer the same senior level support and management services for anyone whose site is built in Adobe Business Catalyst or via any other rebranded partner platform.

Because "EASY" is a relative term!


As a business owner you're probably an expert in your field.  We are too! We're experts at building and managing Adobe Business Catalyst Websites and at pushing the boundaries to make the seemingly impossible, possible.

Relative to other web management systems, BC offers a more complete, wider-scale, easier to use solution for online business management. The combination of BC's built in features, flexibility and single admin interface means that managing your online business is as easy as it can be.  

Managing your website contents, images, blogs, products, sales and customers is easy to learn.  Learning about content writing, Search Engine optimisation, website usability and web standards is also far easier than you might think.  These are all great skills to have, but they're not mandatory.  If you'd far rather have it all done for you, or if you'd like to learn how by having it done with you, then our Service Agreements are a great way to achieve this.  

Understanding content management will take care of most day to day needs. However this does not escape the fact that implementing site-wide design changes, extending custom features or performing structural modifications is best done with some knowledge of HTML, CSS, Javascript, and Graphic Design, plus knowledge of BC's rules and protocols. We can teach you these skills if you wish, or we can perform these high level changes for you including tweaks and performance enhancements along the way. With these skills onboard virtually anything is achievable.

Knowledge is power!

adobe-business-catalyst-experts

Whether your goal is to be an expert, or to avoid ever having to be one, then you're in the right place.

Put our team on your team with a fixed term Service Level Agreement (SLA).  As your web partner we'll get you humming on the day to day stuff while you show us where you'd like to grow to next.  Collectively we'll make it happen.

SLA options range from the comfort of having on-demand phone support and training for NZ$95/month, through to fully engaging us at an attractive hourly rate to be on your team.  If you're not sure of the estimated hours that may be required per month then talk to us about your needs or discuss a tailored plan.


BC Experts - Service Level Options


Adhoc
SLA1
SLA8
SLA20
SLA50
SLA100
  Online Support






  Live Phone Support






  One on One Live Training
























  Includes Full Redesign






    Minimum Term
-

3 Months

3 Months

3 Months

3 Months

3 Months

    Minimum hours billed /month
-

1 Hour

8 Hours

20 Hours

50 Hours

100 Hours


  Hourly Billing Rate

NZD

AUD*

USD*

$110

$84

$86


$95

$72

$74


$87

$66

$68


$75

$57

$58


$60

$45

$46


$45

$35

$36


  Monthly Cost
NZD

AUD*

USD*
-

-

-

$95

$72

$74

$696

$528

$544

$1500

$1140

$1174

$3000

$2250

$2348

$4500

$3500

$3522


* All charges are in NZ Dollars.  AUD & USD currency values are indicative based on the exchange rate at the time of publishing.  All figures are subject to change.

Unused hours:

Any hours not consumed within the month will carry forward to the subsequent month.  In other words, hours purchased are valid for a two month period. 

Additional hours

Additional hours can be purchased at any time at the applicable SLA hourly rate you have signed up to.

¹ Proactive improvements:

In consultation with you we''ll supercharge your website! Our Senior Developers will review your site, identifying and resolving any technical and structural deficiencies plus monitor and assess it's functionality and usability relative to your over-arching business objectives.  Recommended actions may include optimizing images and improving page load times, turning forms into modules, deploying web apps to improve usability and visitor interaction, enhancing use of the CRM database to automate tasks and identify genuine leads, Facebook, Twitter or LinkedIn social media integration and so on..

² Preventative Maintenance:

When it all goes bad, BC's rollback function for pages and templates is a lifesaver.  However this function does not extend to web forms, modules, web apps, menu's, products and so on. More crucially there is no data back up.  Therefore, if you inadvertently cancelled your site or deleted your data then there's simply no way back. As part of our preventative maintenance service we will take a clone copy of your site each month plus export all Ecommerce and CRM data to a backup CSV file.

³ On-page SEO (Search Engine Optimisation)

On-page SEO extends to all factors on your website that influence Search Ranking.  It does not include Off-page SEO factors such as directory submission, external article writing, 3rd party link building and so on. On-page SEO work will include page titles, meta keywords, meta description, canonical tags, link structure, content keyword density, use of H1 H2 and H3 headings, image ALT tags, SEO friendly url's, and integration of Google Analytics,   See our SEO packages for all SEO options