OnCompany Ltd Terms and Conditions

Definitions

We, OnCompany Ltd, is referred to as On, OnCompany , We, Us, Our

You, The Client, is referred to as The Client, You, Your 

Our Responsibilities

On Company commits to:  

1. Provide the client website design, development and website hosting services that perform the functions detailed under the agreed package and additional functionality sections of the project information
 
2. To perform all services in a timely, professional manner
 
3. To respond to all client queries in a timely and professional manner
 
4. To provide a quote or estimate, before undertaking any additional work required to complete the website that has not been agreed on and stated in the project information
 
5. To employ our best efforts to remedy any functional issues after the website is built

Your Responsibilities

The client, you, commit to:

1. Promptly reply to our requests for logos, branding, images, and other information we require to complete your website
 
2. Follow our instructions relating to the formats we require this information so we can work with it effectively
 
3. Promptly respond to our requests for feedback and approval of design concepts
 
4. Ensure any employee or agent of your company dealing with us is authorised to make decisions relating to the website, on behalf of your company

5. Ensure you have the permission of the rightful owner to use any images, text or design elements that you have supplied for inclusion in the website, and indemnify us against any claim arising from such use.
 

Website Design

1. Each module includes an allocation of developer hours. Should actual hours exceed allocated hours, we reserve the right to charge for the additional hours. We will alert you in advance if this is likely to occur
 
2. Once the final website and design concept is approved, any additional changes needed will be done at $95 per hour. Approvals can be made verbally or in writing
 
3. Once the website has been built, you will be able to log in and begin to add content to the website through the Content Management System  (CMS). Alternatively, if you prefer, you may provide us with your content to load for you, at our standard $95 per hour

Website Hosting

1. Website hosting, if provided by us, will be charged at the price quoted in the project information, paid monthly in advance by direct creditor by other agreed arrangement.

2. Website hosting payments will begin once the design concept is approved, and the website gets loaded on the server for coding
 
3. On Company will make all reasonable efforts to ensure website loading speed and uptime is at optimum levels, but will not be held liable by the client for issues relating to server performance or website functionality

Other Chargeable Services

1. For the purpose of avoiding nasty surprises, we ask you always to expect to be billed for any time dedicated to your business, at our standard $95 per hour rate
 
2. Meetings, discussions, and non-support related phone calls are not billed. Any hours provided within the scope of a fixed price project will not be billed
 
3. We provide design services, marketing and online consulting services, either on a fixed price basis or hourly rate. We can provide an estimate in advance for hourly rate services, which are charged at $95 per hour
 
4. Technical support is always available at our standard $95 per hour

Warranty

1.  We warrant to build your site to the best of our knowledge and ability and that this will meet with the generally expected industry standards of the time. However we do not warrant that the operation of the website will be uninterrupted or error-free or that functions within the website will always meet with expectation

2.  When your site goes live we ask you to test it thoroughly. For a period of 14 days from the go live date we warrant to resolve any bugs or errors found without charge. Beyond that time the site will be deemed to be working. All subsequent requested for assistance will be provided on a billing basis

3. No other warranty is provided or implied. OnCompany cannot be held liable for any losses suffered or costs incurred by you as a direct or indirect result of the function or malfunction of your website
 

Payment Terms

1. All prices quoted are excluding GST
 
2. Before beginning your project, a minimum 25% deposit of the design package price is required
 
3. The balance of the design package payment will be invoiced as per the terms outlines in your proposal
 
4. Additional functionality may be invoiced as it is completed, or in a combined invoice with the design package remainder
 
5. All invoices are due 7 days from invoice date unless otherwise stated or by special arrangement.

Additional terms and conditions regarding your website hosting, licensing, and the ongoing operation of your website/account are set out in our END USER LICENSE AGREEMENT